Zyconica

Business Process Outsourcing Is Critical for Small & Medium level Businesses !! Reason ??

by admin
Nov 04, 2020
0
Category: Blog

Why Business Process Outsourcing Is Critical for Small & Medium level Businesses

Critics of small businesses are stunned to see these non-funded and non-popular organizations disrupt saturated industries. Naysayers continue to look down upon small businesses for their lack of experience but they fail to utter a word about their expertise and impact. a

Global organizations continue to hunt and acquire these SMBs to reduce competition but there are stakeholders, who are adamant and are here to offer a better experience and exceptional services. While the motif is big, lack of resources and minimizing exposure is costing them both time and money.

SMBs today need a savior, a partner, and a guide. Outsourcing agencies can fil the experience gap and provide SMBs with the stipulated tools to overcome challenges and grow bigger.

Importance of Outsourcing

Outsourcing needs no introduction, by empowering industries like Telecom, E-commerce, Fintech, and Digital Aggregators BPOs have proven their worth. What makes Outsourcing one of the thriving industries in innovation, BPOs have innovated and catered to organizations with tailor-fit services and products.

Be it optimization, tech-adaption, or cost-efficiency, outsourcing helps organizations achieve all three. Going ahead outsourcing will continue to be a bigger part of MNCs’ day to day operations because it facilitates better decision making and improves efficiency through the cost-effective measure.

Every organization is made up of processes that are repetitive and of processes that require innovation. While innovation requires a defined skill & mindset but repetitive processes be handled to centers that have employees trained to carry out these tasks.

Increases focus on Core Processes: Executives and other leaders can use their available free time to focus on business planning and taking the organization forward.

Impacts Downline Positively: 59% of companies from around the world use outsourcing as a tool to cut overall business costs.

Amplifies Efficiency & Sets Responsibility: Letting industry experts handle your bookings and reservations leaves you with enough time to focus on important tasks adding up to your overall efficiency.

The Prevalent Challenges faced by SMBs

Small businesses often run into trouble because of less-exposure. With governments not paying much heed to these organizations, they often find themselves on their own. Be it tax complacency, employee rights, or effective management of resources. Lack of awareness, missing infrastructure, and no support from authorized agencies pushes these small but revolutionary businesses back.

Some of the Top Challenges SMBs face Today Includes

Cost-Effectiveness: Hundreds of small businesses try to sell products that fail because their production and marketing output is not cost-efficient. Lack of an audience, market, and exposure, keeps them from achieving the requisite arbitrage.

While the fund in hand is limited but the work in front is monumental; hiring and training an in-house team will help but it will eat up the available cash. With outsourcing mid-size businesses can collaborate with manufacturers who are already producing a similar line of product for other enterprises and procure their requirements from them. Such effective measures will allow SMBs to gain the requisite cost-effectiveness and they will also be left with enough funds to focus on other plans.

Increasing Backlog: Matters related to tax, employee retirement funds, and government approvals often get ignored, which with time becomes a heavy backlog to tackle. By leveraging industrial expertise through BPOs, small businesses can overcome the increasing backlog and focus on building effective products and services.

Lack of Agility: Though the business is less, market share is negligible but SMBs are forced to have bigger teams. They are bound to hire professionals for payroll management, catalog creation, IT managers, and one representative for every department like marketing, finance, and HR.

The business remains low but the organization grows bigger, which takes away the agility from the businesses. Lack of flexibility makes it tough for organizations to pivot and make the most of every presented opportunity.

In the age of cloud computing, it is not tough to provide a team sitting in the US with access to servers located in India and vice versa. Outsourcing is a viable tool for ensuring business continuity irrespective of the fact that there is a pandemic. In the case of natural disasters, manmade disasters, or attempts of internal sabotage, outsourcing can help organizations stand strong and cater to their millions of customers globally without any downtime.

What are the top Processes that SMBs can Outsource?

Customer Surveys

Lack of exposure is perhaps one of the biggest reasons why SMBS fails to make it big. These businesses have struggled enough and it is about time that they leverage available tools to gain an advantage over their peers. Customer surveys can help these businesses understand the mood of the market, which will help them decide better product pricing and marketing strategy and gain better exposure on launch.

The outsourcing market is overflowing with organizations that can conduct customer surveys and reveal hidden data that can simplify product development. With enough information related to customer expectations, developers can create a product that is ready for mass adoption.

Marketing and Lead Generation

Be it an online store or a local mart, they have numerous processes that require intricate attention of stakeholders. Failing to work on basics can land the founder of these organizations in legal trouble. Compliance requirements and following international guidelines are highly important for founders.

While cybersecurity concerns and compliance requirements eat up a lot of time, there’s very less attention span left for marketing and business development. Tech founders can easily collaborate with outsourcing partners to market their products or services.

Search engine optimization and social media marketing require nuanced effort, which involves incessant monitoring of budget, ranking, and impressions. When an important resource spends time monitoring social media campaigns, businesses are bound to lose market share.

Cyber Security Requirements

In 2020, the average cost of a data breach has reached a $3.5 million mark. Also in a recent study, it was revealed that 90% of businesses that faced data-breach were shut down within six months of a breach. Only a handful of businesses with trusted backup were able to survive the breach.

Data breach, unauthorized access, internal sabotage, DDoS attack, and Credential Stuffing are some of the latest weapons of hackers. People are trying to garner benefits by gaining illicit access to the databases.

Customer Experience Enhancement

84% of customers are not willing to engage with a business just after one bad experience. Not only that almost 50% of businesses have started redirecting their marketing funds toward customer experience innovation. In the age, where people are quite vocal on social media, and user-generated-content is a clear winner, organizations must offer quality pre and post-sale experience to customers.

Be it an online store or a restaurant business, everyone needs to work on their customer experience to retain their existing customers. Customers that feel valued are likely to tell their 5 friends whereas they will share their bad experience with 7 friends.

Common Repetitive Processes SMBs can outsource

Hiring & Training: Once you have developed a paradigm, you can create a Request for Proposal and receive proposals from industry experts. Scan through the RFPs received and you will find a partner that follows a very similar paradigm as your company or is willing to follow the provided paradigm for hiring and training.

Payroll management: Hiring an in-house accountant makes no sense when countries like India and the Philippines are offering a hundred percent accuracy in accountant services at affordable prices. The English speaking pool of talent from these countries has made it easier for businesses in Africa, Europe, and Middle-East to outsource processes and gain an advantage over the competitors.

Final Thoughts

Small and mid-size businesses may be not visible on the stock exchange and hardly make it to the newspaper headlines but their contribution to the economy is irreplaceable. SMBs make up for a huge part of indirect taxes in the global economy. Various studies suggest that taxes from SMBs alone can help many countries look after their education and healthcare budget responsibilities.

SMBs today are faced with challenges, which are there in the first place because of a lack of expertise and time. By letting BPOs handle these processes, SMBs can gain the obligatory expertise and also save ample time to focus on other important goals.

Explore the Business Process Outsourcing Expertise of Zyconica

For any guidance or services of your Customer Service requirements, contact us today at www.ZyCoNiCa.com or call +91 843 943 9699 / +91 7860764064. Our teams are waiting to hear from you.

Outsource Back-office Processes to India, Why ?

by admin
Nov 04, 2020
0
Category: Blog

Outsource Back-office Processes to India, Why ?

Back-office tasks continue to tax the workloads of Every teams in businesses large and small. There is nothing more frustrating than wanting to work on value-added activities while being forced to waste time on admin work. But frustration is just the beginning. The real cost is to the bottom line. According to Many Survey, Fortune 500 companies waste an estimated $480B due to inefficient back-office processes.

The reason that many companies overlook back-office inefficiencies is that at first, administrative work may not seem like a lot to handle. As companies scale, however, it can become overwhelming and soon compete as one of the biggest challenges they face. And though ever-present concerns like sales and marketing tend to keep business leaders up at night, often they are spending too much time on the wrong kind of tasks – leaving strategic work undone. The real culprit? Inefficiencies in back-office processes.

Outsourcing back-office tasks to a reputable Business Process Outsourcing (BPO) provider has long-been the solution to this headache for larger companies. Today, midsize to small companies can take advantage of the benefits of outsourcing as well. Starting off with a team of one or two for accounts payable, for example, can make a huge difference in the time and resources wasted in accounting.

Cutting Costs: One of the Top Reasons to Outsource Back Office

he first — and maybe most obvious — advantage to outsourcing your back office is simply improving your bottom line. Developing the infrastructure to manage your back-office needs is expensive, not to mention time-consuming. The cost of maintaining this infrastructure after you develop it can also be very high. When you factor in labor costs, employee turnover, and investment in the newest technology and training, you end up with a large and ever-growing number that can dwarf many of your other business costs.

Outsourcing your back office support is a much more affordable solution. You can utilize an existing, well-maintained infrastructure, along with low labor costs offshore, and end up with a much more affordable option that allows your business to thrive. Think of it as all the benefits of an in-house team without the costs of hiring, training, technology, office overhead, and more.

Reinvest In Your Business: Go Beyond Cost Savings

It’s not just about cost savings though – the true value of outsourcing lies in the potential of reinvesting your time and budget into strategic priorities. If you were considering scaling your business, outsourcing can lay the financial foundations and offer you the flexibility you need to make it happen. Alternatively, if your team is stretched to the max, and overloaded with transactional work, you can now reinvest their time in projects that should never have even made it to the back burner.

With the time and budget freed up by outsourcing, you can set your sights towards your business goals and use increased reinvestment to achieve them at whatever pace you want. Many of our clients choose to reinvest their budget into sales and marketing, while allowing their teams to focus on strategy, not busy work and allowing team members to quit the never-ending number crunching and get more done

Gain Quality Back-Office Talent, Dedicated to You

Finding people with the skills and experience you need can be tough, especially in a tight labor market, but outsourcing provides top talent for your business without the hassle of hiring. Whether you’re amending an existing team or outsourcing nearly all of your back-office functions, a BPO can hire administrative experts who are skilled at handling a variety of back-office support needs. These experts then undergo regular training in all the latest technology, tools and best practices to ensure that you receive nothing but the highest quality service to keep your company competitive.

And while the talent market may be lean in the U.S.A, UK, European Country but the complete opposite is true of top outsourcing destinations like India and the Philippines. There, careers in accounting and other back-office tasks are booming with no signs of slowing down.

Do What You Do Best: Concentrate on Core Competencies

Back office support is vital, but taking the time and effort to build and maintain it yourself often pulls the focus away from the core competencies of your business. It can be frustrating to spend so much time on admin tasks and not on the growth of your business. By placing these crucial but secondary processes in the hands of trusted professionals, you and your team will have more time to concentrate on the most important aspects of your company.

At Zyconica back-office tasks like accounting, data entry, transaction support and more are what we do and what we have done for over three decades. So we know how to take what you don’t have the time for, and make it extraordinary. Let the back office experts do what they do best for you, so you can do what you do best for your customers.

These are just a few of many advantages that can be yours with the right outsourcing partner for back-office support. If you’re looking to compete in a tough market, maintain efficiency, focus on your core business, and save money all at the same time, outsourcing is probably the best solution.

Emergence Of Rural BPO Industry In India

by admin
Jul 14, 2020
0
Category: Blog

Rural areas can become back offices for urban India

Business Process Outsourcing (BPO) is an industry that people relate with the operation of outsourcing business mostly based in Tier I and II cities of the country.

However, this thought has been rendered as a mythical view in the recent times. The actual ground fact remains that a majority of the computer engineers (almost 60%) working in the BPO industry hail from the rural areas and aspire to find job opportunities in the top tier cities such as Mumbai, Hyderabad and Bengaluru among other cities.

How opportunistic it could be if some of these deeply penetrated talent is tapped to be employed locally or in nearby rural or town areas?

The major constraints for building up such rural level BPO settings lay in creating infrastructure, prospects of scaling business growth above a certain hierarchy, funding requirements for the start-ups involved and pooling together the requisite talent from the nearby villages and towns as well as convincing them about the rural job opportunities as against shifting to bigger tier cities with higher pay potential.

And progressively looking to reach out to the next cheapest grabber is now firmly knocking at the doors of rural India encompassing Tier 2 and 3 cities, towns and villages, Will lead the rise of rural BPOs in India.

What Triggered the Rise of Rural BPOs in India?

Though achieving extreme cost benefits has been the underlying force driving businesses to set up BPOs in rural India, there are other crucial factors which have augmented this BPO trend.

1. Tasks Becoming Increasingly Mundane

When tier 1 cities started servicing more knowledge intensive jobs like Knowledge Process Outsourcing and Legal Process Outsourcing among others, non-core tasks like Data Entry and Automated Data Processing Services became non-challenging and non-competitive to the highly qualified resources in these cities. This also triggered the slow and steady movement of these kinds of jobs to tier-2 and tier-3 cities, towns, and villages, indicating a changing scenario for the BPO sector in India.

2. Change Driven by Nature of Job

Certain jobs like Native Language Transcription or conversion, or jobs requiring low or no need of understanding English language, basic skills involving monotonous or little usage of software and computer skills etc., all became the ball bearings for inducing the rural outsourcing and rural IT BPO industry in India.

3. Rising Costs in Cities

With India vying for major software contracts and its emergence as world’s leading software service provider; the cost of living, infrastructure, medical care, etc., has seen a sharp rise in the cities, invariably affecting the cost of BPO services in India, which has sort of reached a tipping point now. This also made businesses to set up rural BPO centers which are extremely cheaper.

4. Top Challenges Faced By Rural BPOs

Obviously the extreme cost benefits do not come easy. The challenges posed by rural BPO in India seem extremely difficult, and at times impossible too, but not insurmountable. Let’s have a look at the things that do not portray favorable picture of Rural BPOs:

Power Facility : Some villages in India are still awaiting power connections, and others who have experienced the light bulb but are still marred with long power cuts and poor quality electrical connections.

Broadband Connectivity: Internet connections are of course a rarity and for villages who do browse the Internet run on extremely low speeds making the whole experience annoying.

Un-employable Resources: Poor educational infrastructure in villages and rural areas forces locals to migrate towards greener pastures for quality education, and they usually don’t return. So, chances are that you have to tackle group of poorly qualified resources to get your work done.

Intense Training: As the education levels are low you have to spend much time, resources and money in getting them trained and workable.

The Road Ahead

The challenges mentioned above are surmountable, and can be carefully and effectively addressed to make greater inroads. No nation is untouched by the brain drain, and rural areas in India are no different. However, reverse brain drain is a possibility as most people are willing to return back if given job opportunity in their own area. When put into practice, this method may address the problem of unskilled workforce effectively.

Secondly, ‘Rise of BPO in India’ is finding its true meaning with many rural BPO outreach initiatives explored by innovative businesses . The good news is that around 100 such organizations are likely operating around India.

So, the future of rural BPO in India shows promise and shall clearly encompass viable rural areas. If you have any queries on outsourcing call center services to India or regarding BPOs or KPOs, get in touch with representatives from Zyconica now!

Why India is Still a Leading Outsourcing Destination?

by admin
Jul 14, 2017
0
Category: Blog

The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor.

The reasons for this, naturally, include all the benefits that international companies obtain by choosing to outsource to India. And there are quite a few motivating factors… reduction in operational costs, higher efficiency, improved operations, strong customer retention and easier handling of the workforce.

But what are the conditions that have led to this and are they getting any better?

Let’s find out

Progressive Government

India’s political leadership identified the IT and ITeS industries as priority sectors quite early on in the day. Though the IT sector has been functioning since the 1980s, ITeS / Business Process Outsourcing (BPO) began around the 1990s.

The government has been displaying consistent support since then such as putting forth the Information Technology Act. Added to which, encouraging policies related to taxation, infrastructural development such as dedicated IT Zones and industrial parks have truly boosted this industry.

Under the current reign, we see additional benefits being added to the list. Already, an expansion plan has been put into place to widen BPO services in rural areas under the India BPO Promotion Scheme. Multiple subsidies and incentives are being offered to companies wishing to set up operations in Tier 2 and Tier 3 cities

12-hour Time Difference

India’s geographical location puts it in a very opportunistic position with regard to business process outsourcing. The 12-hour time difference between the US and India gives our country the advantage of being available round-the-clock to not just the US, but also West Europe and the Asia PAC region.

Customer care shifts are, therefore, easier to plan and implement in Indian BPOs.

Extensive Training

Due to the facilitating factors, the BPO industry in India is a competitive one. Only the best will survive in this cutthroat industry. This has pushed Indian companies to continually train their employees to surpass Client expectations.

In the area of Customer Service, the following aspects of training are given the most importance:

a) Call Centre Agent / Customer Success Advisor Training

This offers an overall insight into working in a call center set-up and mastering complex situations while maintaining high quality. Language and cultural skills to support various demographic customers, and also to enhance multilingual strengths. Teamwork skills and leadership are also addressed in this type of training.

b) Customer Care Training

This is a more specific session that covers various aspects of customer care such as imparting sales communication skills, teaching how to boost customer loyalty, handling customer grievances and communication (verbal and written) etiquette. Agents are also trained to handle omni-channel interfaces to be able to deal with customers via various platforms – phone, web audio and video calls, email, chat, social media and ticketing.

c) Business Specific Training

This type of training refers to the ability to undertake quick and in-depth knowledge transfers regarding a Client’s industry, product or service, key performance indicators and objectives.

This results in a wide variety of skill sets within the Indian BPO industry,

Advanced Technology

India is a very highly IT-driven country, which utilizes state of the art technology. The dedicated IT parks and infrastructural set-ups boast of multiple tools and software. In the customer care sector, unified platforms offer highly synchronized customer support solutions.

Constant developments in satellite communication, fiber optics and submarine cables enable this technology to infuse efficiency into the system.

As mentioned earlier, omnichannel support is the latest trend in India that allows customers to interact with the support team via platforms of their choice. Due to the diverse clients that Indian BPOs cater to, they ensure to be fully equipped with the latest Voice and Visual communication over WebRTC including Augmented Reality (AR), Virtual Reality (VR), Human + Artificial Intelligence Chatbots to support advance tech, manufacturing and gaming industries. Supporting this with extremely strict quality management systems that come into play at each step of the customer support life-line.

Hence, the latest processes, tools and technology make the Indian Customer Care Industry a highly developed one.

Low Costing

The financial aspect is perhaps, the most important one. It’s cheaper to hire a customer support team in India than in any other first world country. BPOs in India are open to flexible pricing options. You get what you pay for with no hidden costs.

Cost savings may tempt companies to outsource to India, but it’s the high quality that keeps them coming back for more.

Zyconica a Rising Start-up– Your Rising Customer Service Partner in India!

Zyconica is one of the Rising Customer Service Outsourcing Startup in India. We offer a complete suite of Customer Care Services for local and international clients.

Zyconica’s customer support center Mostly Situated in Rural & III Tier City, works on behalf of its clients, to manage their tasks efficiently using quality processes & services at very cost effective prices. By adopting a research-led approach, Zyconica equips organizations with powerful insights that can transform the way they perceive business challenges.

Our teams consist of domain-specific experts who can help companies develop innovative strategies in order to compete and win in the industry segment they operate. This helps save our clients’ time, money and effort towards achieving success.

Ideas to Help our economy recover Post Covid

Indian Economy Revival post covid, Zyconica

by admin
Jul 14, 2017
0
Category: Blog

Innovative ideas to revive the Indian economy which has been hit hard by the coronavirus pandemic

Attracting Businesses to India

If we have to put India’s markets and industry back in place, we will need strong investment from outside the country. The trust that people had in certain economies has been seriously eroded, and over 300 top companies in the world are looking for a new home, if not fully, at least partially. This is a great opportunity and India is eminently positioned to take advantage of this. This will need a very determined effort from the industry lobby, the businesses, and of course the government. How efficiently we do it and how hungrily we grab this will determine its success

Tapping into our DNA of Innovation

We Indians have always been patting our own backs, saying we are a very innovative society. This is the time to show how innovative we really are. There is no magic wand for the challenge that we are facing. All of us have to rethink the fundamentals of what we are doing. We must be ready to make enormous innovation. We must be willing to come down to the ground from whatever comfortable towers we are sitting on, and reinvent a lot of things. Unfortunately, over the last few decades, we have been left out of the economic development in the world, including Asia. We have to level that in the next three to five years.

Reviving Rural India

Statistics say that around 72 per cent of the world’s investment is just in some thirty-odd cities in the world. It is quite natural for people from other areas to migrate there. In India, it was estimated that 220 million people will move from rural to urban India. You can imagine the plight of the cities if this happens. If we do not focus on spreading industry across the seven-hundred and odd districts in the country, migration will become too difficult to manage. The only way you can spread it is by taking it to rural India in some way. I understand that it is much more difficult because to get talent and train people in rural India takes much more. But if you do this now, the economy will be far more resilient. If ten years later another virus or something else comes our way, we will be able to sail through those things much better.

Business Opportunities in Agriculture

Right now, India is the only nation in the world where 60 per cent of the population still knows how to perform this magic of transforming mud into food. We are capable of growing food twelve months of the year, and we have the soil types, climatic conditions and latitudinal spread to grow almost any crop in the world. In the next five to ten years, if we do the right things, we can establish India as the breadbasket of the world. We need to focus on rural India. That is where the people are, that is where the land is and that is where India’s wealth is.

Rethinking Education

Everyone does not have an academic mindset. They do not have to go to university. They have to learn other skills, innovations and a variety of disciplines. The industry needs skills. They can make a slightly long-term investment and train tenth standard children for their industry’s requirements. A certain amount of disruption will be there, but we must be willing to go through that. Only then will we unleash the potential of our youthful population.

We must set up a structure that by the time you are eighteen, either you must be going to a university or you must have some livelihood skills. If you do not have both, you must be conscripted into either the military or paramilitary or a one-year residential skill development institution. They must go through the discipline of becoming physically fit, mentally fit and disciplined enough to learn a skill and execute it. You will develop an enormous amount of skill in the country with this.

Turning Waste into Wealth

Right now for many polluting industries, there is a law in the country that they must set up their own treatment plants. That has been our biggest mistake because such treatment plants will only work on the inspection day! It is most important that a treatment industry grows in such a way that your effluent is my business and my raw material. Then I will make sure my raw material is always flowing and my business is to treat it. You can make the treatment industry very lucrative.

For domestic waste, as there is a charge for how much water or electricity you use, there must also be a charge for how much sewage you discharge. Today, there are many technologies to transform filth into wealth. If there is an economic value to it, people will not let it go waste.

Mr Manish

by admin
Jul 14, 2017
0
Category: Testimonial

We offer scalability that lets us expand our operations to help you with ease. No matter the size of the project, we are always ready for it

Ms Richa

by admin
Jul 14, 2017
0
Category: Testimonial

What sets us apart is our dedication towards offering a truly customized service for our clients

Ms Kopal

by admin
Jul 14, 2017
0
Category: Testimonial

Our success lies in the fact that we, as a united team, consider various perspectives before bringing forth any new, innovative ideas in the market. By understanding the business value of our client companies

Richa Singh

by admin
Jul 14, 2017
0
Category: teams

A Researcher, with expertize in IT Oparations , BPO ,Women Empowerment, Skill Development & Entrepreneurship and Project Management, She has done her Bachelor of Technology and Master of Technology from Motilal Nehru National Institute of Technology(MNNIT). have been the part of more 36 research projects in various areas

Manish Singh

by admin
Jul 14, 2017
0
Category: teams

Deeply driven and an accomplished business analyst with 10(+) years of extensive cross functional exp in Finance, process Re-engineering, ERP, SaaS, Software & consulting . He has done Bachelors of Technology(IT) & Masters of Business Administration from Atal Bihari Vajpayee-Indian Institute of Information Technology and Management (ABV-IIITM)

Home

Why Business Process Outsourcing Is Critical for Small & Medium level Businesses

Importance of Outsourcing

The Prevalent Challenges faced by SMBs

Some of the Top Challenges SMBs face Today Includes

What are the top Processes that SMBs can Outsource?

Customer Surveys

Marketing and Lead Generation

Cyber Security Requirements

Customer Experience Enhancement

Common Repetitive Processes SMBs can outsource

Final Thoughts

Outsource Back-office Processes to India, Why ?

Cutting Costs: One of the Top Reasons to Outsource Back Office

Reinvest In Your Business: Go Beyond Cost Savings

Gain Quality Back-Office Talent, Dedicated to You

Do What You Do Best: Concentrate on Core Competencies

Rural areas can become back offices for urban India

What Triggered the Rise of Rural BPOs in India?

1. Tasks Becoming Increasingly Mundane

2. Change Driven by Nature of Job

3. Rising Costs in Cities

4. Top Challenges Faced By Rural BPOs

The Road Ahead

Progressive Government

12-hour Time Difference

Extensive Training

a) Call Centre Agent / Customer Success Advisor Training

b) Customer Care Training

c) Business Specific Training

Advanced Technology

Low Costing

Zyconica a Rising Start-up– Your Rising Customer Service Partner in India!

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